Terms and Conditions of Use – PIX INC.

Welcome!

These are the Terms and Conditions of Use (“Terms”) that govern your relationship with PIX INC. (“we,” “us,” “our”) for the provision of international payment and transfer facilitation services (“Services”).

By checking the consent box and using our Services, you declare that you have read, understood, and fully agree to these Terms. You also acknowledge that you have read and agreed to our Privacy Policy, available separately, which explains how we collect, use, and protect your personal data.

1.1. WHO WE ARE

PIX INC. is a financial technology company headquartered in the United States and regulated by the Financial Crimes Enforcement Network (FinCEN) as a Money Services Business (MSB). Our function is to enable international financial transactions.

1.2. YOUR RELATIONSHIP WITH US

You access our Services through the platform of one of our commercial partners (“Partner Platform”), such as Borderless. To use the international payment services offered by them, it is necessary to establish a direct relationship with us. We are the entity responsible for processing, executing, and ensuring the regulatory compliance of your transactions.

1.3. INDEPENDENCE OF THE PARTIES

Your relationship with the Partner Platform is governed by their terms and conditions. We are not responsible for products, services, or obligations existing between you and the Partner Platform.

2.1. SCOPE

Our Services consist of facilitating the sending and receiving of funds to and from abroad, including the execution of necessary foreign exchange operations, settlement of payments and transfers, always in strict compliance with applicable laws and regulations.

3.1. ACCURACY OF INFORMATION

You agree to provide information that is true, complete, current, and correct during the registration process and whenever requested. You are solely responsible for the information provided.

3.2. LAWFUL USE

You agree to use our Services only for lawful purposes. The use of the Services for activities that violate the laws of Brazil or any other jurisdiction involved in the transaction is strictly prohibited.

3.3. COOPERATION

You must cooperate with us by providing additional information or documents when requested, for the purpose of identity verification, Anti-Money Laundering (AML), Combating the Financing of Terrorism (CFT), or to meet other legal or regulatory requirements.

3.4. SECURITY

You are responsible for keeping your access credentials to the Partner Platform secure.

To protect the integrity of the financial system and fulfill our obligations, we reserve the right to:

1. Refuse, block, or cancel any transaction, at our sole discretion, if there is suspicion of fraud, illegality, or non-compliance with these Terms or our internal compliance policies.
2. Suspend or terminate your access to the Services at any time, especially in case of violation of these Terms or regulatory requirements.
3. Request additional information and documents at any time to validate your identity or the nature of your transactions.

6.1. These Terms become effective on the date of your acceptance and remain valid for an indefinite period.

6.2. You may terminate your relationship with us at any time, provided there are no pending transactions, by making a request through our customer service channel. We may also terminate the provision of services under the terms of Clause 4.